SOLICITATION
OF WATER LINE PROTECTION PROGRAM
BY
AMERICAN WATER RESOURCES
The City of
Middletown Water and Sewer Department has recently been made aware of
a solicitation mailing by American Water Resources for homeowners to
obtain a protection plan for repairing broken water lines on their
property. Many Water & Sewer customers have been contacting the
Department believing these solicitations were coming from the Water &
Sewer Department. The Water and Sewer Department would like customers
to understand that this is an independent direct marketing effort,
and the Middletown Water and Sewer Department does not recommend, or
endorse, this or any other such product for homeowner pipe
protection.
A check with the
Secretary of State indicates the business is licensed with the State
of Connecticut to provide this coverage, since 2004. The Department
urges customers to compare shop any such offer. Homeowners are
responsible for only the water lines and sewer lines that run
directly from the main lines to their house, these pipes are referred
to as laterals. While these laterals are subject to failure from
normal wear and tear it is usually the result of an actual incident
that will cause the pipe to rupture.
As with any and all
decisions to purchase insurance or similar products, or retaining
contractors, please exercise caution, get references, and always get
more than one quote. If you have any questions, as always please
contact the Water and Sewer Department at 860-343-8085.
